Digital Delivery, Returns & Refunds

All products sold through The Trade Winds Merchant Consortium are digital products delivered electronically. We do not currently offer physical products or physical shipping.

After a successful purchase, your digital products are made available through your customer account and Store download access.

You are responsible for maintaining a compatible device, software, internet connection, and sufficient storage to download and use purchased materials.

If you experience a problem accessing a purchased product, contact support@khassid.com with your order number and a brief description of the issue.

Because digital products may be accessed or downloaded immediately after purchase, purchases are generally non-refundable once access has been granted or the product has been downloaded, except where required by applicable law or where we determine that a refund is appropriate.

If a purchased file is:

materially defective,
corrupted,
inaccessible, or
materially different from its description,

contact support@khassid.com within 7 days of purchase.

Depending on the circumstances, we may:

restore download access,
provide a replacement or corrected file,
offer store credit, or
issue a refund.

If you believe you were charged twice or see an unauthorized transaction, contact us promptly so we can investigate.

Nothing in this policy limits any rights you may have under applicable law.

Support: support@khassid.com